Category Archives: CMS Database

CMS or Case Management System database is at the heart of Case Centre Pro, our help desk and case toolbox for small businesses of any industry.

How does a busy business owner enjoy a spa hotel?

Many busy business owners would love to find a spa hotel in order to unwind, however, one consideration is always the office interruption and ensuring that their business is continuing in their absence. This can frequently lead to worry and constant phone calls. Well this can be simply avoided. When the business uses Case Centre… Read More »

New Mobile Web App

We launched today a new version of our case management system, Case Centre Pro, that has a built in web app to allow maintenance staff, engineers and staff on the road at client premises access to the central database system with the intention of updating the history of cases in real time. Improving Customer Relationships… Read More »

How To Demo Videos

We have today added a number of non technical How To videos to YouTube to assist users with their first steps with our online Case Centre Pro case management software for the maintenance industry. Demo Videos We additionally have created a demo page containing a list of all the videos. More videos to come…

New Feature Modules

We have been busy over the last month or so, expanding the feature modules available to perform various functions.  This will help to enhance the already rich feature set of Case Centre Pro for all industry sectors. Additional Features Built-in reporting Service Level Agreement Warnings Up to 250 business customers Programmable Macros Solutions Knowledge Base… Read More »

Case Centre Pro Launch

Mark Andrew Smith Limited today announces that it will rebrand its own help desk support system software and call it Case Centre Pro. Versions There will be a number of versions of Case Centre Pro all focused on particular industry sectors.  However, our initial version will be focused on the IT Support industry sector where… Read More »