Monthly Archives: June 2018

Client New Case Copy Email

When a new case is raised by a client’s user, Case Centre Pro automatically sends an email alert to the service provider.  A change request came in from a larger client of ours to be able to get a copy of this email alert, but only for their own users. The advantage of this for… Read More »

Recommends Tablets

Many small businesses tend to think of “we’ll get an app”.  This is perfectly fine for lightweight work, or perhaps for capturing a new sales lead, but, consider your field service engineers using a 5 inch phone screen all day long and the strain on their eyes and thumbs trying to navigate around an app… Read More »