Maintenance Management Software

copier repairs

We provide low cost software to small maintenance businesses helping you to improve your customer services, improve control, and capture new and repeat sales via your website.

Case Centre Pro allows any expanding busy business to manage the maintenance tasks your engineers or staff need to carry out when at a clients premises.  Your clients will have free access to Case Centre Pro allowing them to report new problem as a “task case”, generating repeat work, leading to increased sales for your business.  Ideal for businesses who have support contract arrangements with your clients.  Case Centre Pro is available for any business sector.

Any Industry Sector

We can easily tailor Case Centre Pro for your business in any industry sector, using the language you use in your sector.  For example, a client in your industry sector may be called a customer or consumer or perhaps even a patient, Case Centre Pro has an inbuilt Lexicon that can be changed on the fly to allow for this.  Just let us know your requirements along with how a task or case would flow through your business and we can get you started in a matter of minutes, saving you valuable time every day.

No more missed appointments

Gone are the days where you need to spend time on the phone with clients and engineers.  A member of staff can be assigned to go to your clients premises, and the system will automatically inform and remind your client of the visit by either email or SMS text.  No more missed appointments.

Add links, attachments, photos, reports as you go

Comments, photos, attachments and links can be added to a case keeping everyone informed of the progress of the work.  The end user, owner or perhaps the budget holder at your clients business can see at a glance a percentage graph of each case or task’s progress, reducing the need for telephone progress calls and also improving customer relations and efficiency.

Service Levels

SLA Warning

Where a SLA (service level agreement) is in place with your client, and a client raises an urgent case, if you start to get close to any agreed SLA, you can set the system to notify you before you go over any agreed response times.  An orange or red marker appears next to the case long before any SLA time limits are crossed.

The SLA limit for both response and fix and the warning limits for both response and fix can be set by yourselves.  You can also choose the colour of the alert, in this example, orange.

Automated Billing

invoicing

When an engineer completes a case, you can set the system up for automated billing.  The client can even be invoiced immediately the engineer closes the case before leaving site if you so wish. Ideal if you require a payment from your client.

If the client has credit terms with you, any unpaid invoices can be sent a reminder with our automatic email debtor chase function, or, if our case management software is used with a monthly retainer style contract and you have already been prepaid, then, simply closure of the case task with no further follow up.

You can upon closing a case, the system can be set to raise a diary reminder entry for some future time, ensuring client retention.

Catering for Non Technical Users

So long as your users are able to use a mouse and a web browser, and understands basic principals of logging into a cloud based portal, then they need no further technical training. Once inside, the language used in your industry sector and feel of the system should quickly become familiar.

Sign-Up for Case Centre Pro

Our sign-up process is a single easy to complete form, quick to complete, and an account will be automatically setup within seconds for you.  Check your email and spam filter for our welcome emails.  Then, simply start improving your business, your sales, and, your profits today…

Print Friendly, PDF & Email