Help Desk Reporting Solutions
Case Centre Pro has a number of standard reports built in as follows…
- Report number of cases by Client in a date range
- Report number of cases by User in a date range
- Overview by case priority/urgency in a date range
- Overview by case status in a date range
- Your SLA response times in a date range (see above)
- Your SLA fix times in a date range
We can add additional reports if you tell us what you require.
