In addition to all the features of Case Centre Pro Lite and Standard, Case Centre Pro Professional has these additional features and benefits…

Feature List

  • Up to 10,000 customers
  • Programmable Macros
  • SMS text messaging

Programmable Macros

As your business grows, it is essential that some functions are automated.  Within the Professional version and above, you can automate tasks based upon a range of functions, for example, when an field service engineer has just repaired an air-conditioning unit on-site and the case has been completed, then an automatic email can be sent to your accounts staff to check if any invoice needs to be raised for any time and materials used on-site.  This automatic email is generated upon the status of the case changing when the engineer closes the case whilst still at the clients premises.  This automation ensures that the little things are not missed and your business loses out financially.  There are other programmable macros, and we will custom write more free modules to tailor Case Centre Pro for your business.

SMS Text Messaging

With an appointment arranged with the customer to visit, not all smaller customers have email to send them a reminder, or some may have spam filters, and so do not recieve the reminder email of an intended visit.   With this version of Case Centre Pro, you can send them a SMS text message to let them know in advanced of the appointment.

Another purpose could be when their email system or main phone system is unavailable, then they can still be informed, as the message can be still be sent and recorded in the case history.

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You can upgrade Case Centre Pro at any time you like as your business grows.  Compare versions to see what is right for you and your business.

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