Lite

Case Centre Pro Lite is our entry level edition which has the following key features so that you can get started with the minimum of fuss, outlay or monthly cost.  You can always change versions any time you like.

Feature List

  • Up to 100 customers
  • Unlimited users
  • Free customer access
  • Built in Case Management System
  • Built in CRM database
  • Email updates to customers
  • Mobile App Version
  • Solutions Knowledge Base

Built in CRM Database

All versions of Case Centre Pro have at their heart a CRM (Customer Relationship Management) database to identify the user, customer, job, task, addresses, contact information as well as a comprehensive case history.  As everything is recorded, it means that finding information later is easy enabling resolutions of similar tasks that much easier.

Email updates to customers and users

Many successful business have grown through great customer service.  On of the keys to great customer service is discussing and keeping the customer informed.  Your company can easily keep in touch with your customer via Case Centre Pro to remind of an appointment, or send the customer the case history easily by email.  The system will automatically try to keep the customer or the end user informed every step of the way during the progress of a case.

Mobile App Version

Easy Updates

Case Centre Pro optimised for staff working remotely in the field, enabling them to get details of the user/consumer and the ability to keep the case and your customer up to date at all times.

The mobile version using an invert colour theme to enable extended battery life during the day of a busy remote user.

The mobile app version works with any iPhone, Android, Windows phones, PC’s Mac and tablets.

Solutions Knowledge Base

Where ever you have a set of instruction to standardise an operation, these can be uploaded to the system and made available to engineers and/or customers.  Ideal if you are aiming for ISO registration within your organisation and you need to standardise instructions for any remote service engineers or staff, or, perhaps you are simply a chef needing to make available a recipe to your subscribing customers.

Upgrades

You can upgrade Case Centre Pro at any time you like as your business grows.  Compare versions to see what is right for you and your business.

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