Demonstration Videos

Provider Quick Start Guide

Aimed at a potential new maintenance service provider who wants to get started quickly using Case Centre Pro.  Case Centre Pro can be configured for specific industry sectors, and in this example, it is for the building maintenance services sector. 

Adding Additional New Clients

After a service provider has signed up and logged into their part of the portal, the item that a service provider will need to complete, is adding additional new clients.  This video shows how to quickly get on with the task of adding new and/or additional clients to case centre pro.

Case Centre Pro Login

This is a short "How To" video aimed at the clients end users, showing how they easily log into the Case Center Pro portal in order to go on an report a fault in our case management system.

Client Fault Reporting

This is a short "How To" video aimed at the clients end users taking them step by step through the simple reporting a case procedure within the Case Centre Pro case management system.  In this example, it has been filmed using the system configured for the IT Support industry sector as it would look to an IT support help desk service provider.

Adding Case Comments

This is a short "How To" training video showing how to add a comment to an existing open case.

Finding Solutions

Once a user has added a case, inside the case detail, there is a button entitled "Find Solutions" allowing the user to be taken to a list of potential solutions in our knowledge base to try to solve their problem.

Service Provider Responding

This is a follow up video to "Client Fault Reporting" showing how the system looks to a service provider, and working through a basic case, and how the case management system interacts with the end user who has reported the problem.