Many busy business owners would love to find a spa hotel in order to unwind, however, one consideration is always the office interruption and ensuring that their business is continuing in their absence. This can frequently lead to worry and constant phone calls. Well this can be simply avoided. When the business uses Case Centre… Read More »
We love helping small businesses. We love helping them to flourish by helping them to take orders and improve sales via their website. Case Centre Pro compliments any website by converting that order into a case task for any maintenance business to carry out by sending engineers to site. Case Centre Pro’s database then becomes… Read More »
In a busy work environment, when the customer asks you to call next week, or, reschedule an appointment, or simply delay for whatever reason, how do you and your team deal with it without calls to and from remote maintenance staff and field service engineers? Well now in Case Centre Pro, you can add a… Read More »
After the vote on BREXIT, the pound weakened considerably against both the Euro and the US Dollar, making our prices page look simply wrong and out of date. In order to peg the prices as close as possible for our clients outside of Ireland, we will update our pricing policy on a monthly basis. We… Read More »
We launched today a new version of our case management system, Case Centre Pro, that has a built in web app to allow maintenance staff, engineers and staff on the road at client premises access to the central database system with the intention of updating the history of cases in real time. Improving Customer Relationships… Read More »
We have today added a number of non technical How To videos to YouTube to assist users with their first steps with our online Case Centre Pro case management software for the maintenance industry. Demo Videos We additionally have created a demo page containing a list of all the videos. More videos to come…
We have been busy over the last month or so, expanding the feature modules available to perform various functions. This will help to enhance the already rich feature set of Case Centre Pro for all industry sectors. Additional Features Built-in reporting Service Level Agreement Warnings Up to 250 business customers Programmable Macros Solutions Knowledge Base… Read More »
Mark Andrew Smith Limited today announces that it will rebrand its own help desk support system software and call it Case Centre Pro. Versions There will be a number of versions of Case Centre Pro all focused on particular industry sectors. However, our initial version will be focused on the IT Support industry sector where… Read More »